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Why you should have a cancellation policy in place as a babysitter

cancellation policy protection Jun 03, 2022

As a babysitter, it’s inevitable that at times a parent will need to cancel their booking with you. A child might get ill, there might be a family emergency or their plans might change. However, sometimes it might be down to just poor planning or lack of care from the parent which can be frustrating for you as the babysitter.  

Having a clear cancellation policy in place will help you and the parent.  It’s important to have a policy for many reasons:

1. For Protection A cancellation policy is a way to protect yourself from lost business and money.  A good policy should have a fee or penalty for cancellation, and enough time built into the cancellation notice so you can re-book the spot.

2. Demonstrates Commitment It shows commitment to the babysitter booking on the part of the parent. If the parent books you and knows that there is a fee if they cancel, it will make it less likely that they will cancel at short notice or cancel the booking at all. 

3. Shows Professionalism Some babysitters may think that having a cancellation policy will turn parents away as it may be too harsh or rigid, but in fact, it usually is just the opposite. Parents will often find that having clear policies and details about booking with you shows professionalism and organization as a babysitter.

4. Provides Accountability A cancellation policy will hold parents accountable if they no longer need you to babysit for them.  When the policy is stated and communicated to the parent then they are aware of what will happen if they decide to cancel. The policy should be in writing and included on your Facebook, website, or Instagram page and in any correspondence (emails, texts) you have with the parent.

Your cancellation policy should always include the defined time frame period for the cancellation e.g. 24 hours notice, and what the consequence will be if this time frame is not adhered to e.g. If I arrive at your home and you cancel the booking you will still be charged for the full period of time booked.

Note: it is important that your policy does also say that if a parent cancels with more than a set amount of time that there will be no charge invoiced e.g. If you cancel with more than 24 hours notice then no charge applies. This is common in most service businesses and babysitting is no different. 

Do you have a cancellation policy in place, if you do we would love to hear from you at [email protected]

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